Service Area
The East Valley, and only the East Valley
We are family owned in Gilbert and we support businesses we can reach. That is a deliberate limit. An IT provider who cannot get to your server is not really supporting your server.
Gilbert
We are based here. Onsite usually means minutes, not a scheduling conversation.
View →Chandler
Our Gilbert office borders Chandler. Same day onsite usually means within the hour.
View →Mesa
Fifteen minutes from our Gilbert office.
View →Queen Creek
Twenty minutes from our Gilbert office.
View →Tempe
Twenty minutes from our Gilbert office.
View →Scottsdale
We are East Valley based and cover Scottsdale. Most work is remote and faster that way. When it needs hands, we come.
View →Phoenix
We cover Phoenix from Gilbert, with onsite scheduled rather than same hour.
View →San Tan Valley
Twenty five minutes from our Gilbert office.
View →Apache Junction
Thirty minutes from our Gilbert office.
View →Why we stopped covering the country
A phone number in fifty states is not local support
We used to publish pages for a hundred cities we had never visited. It was honest about the remote support we can genuinely deliver anywhere, and dishonest about everything else, because managed IT eventually requires someone to physically stand in front of a rack.
So we cut it. We serve the East Valley, our engineers live here, and if your business is outside it we would rather tell you that than take the contract.
What local actually buys you
Three things a remote provider cannot do
- Stand in front of the rack. When a server will not post, a switch has failed, or a circuit is down, somebody has to be in the room. Everything else is a workaround.
- Meet your staff. People raise issues with a person they have met and quietly work around a ticket system they have not. That difference shows up in what you find out about, and when.
- Run a cutover weekend. Office moves, server replacements and network rebuilds need hands on site, usually outside business hours, usually with something unexpected.
Coverage at a glance
- GilbertBased here
- ChandlerMinutes away
- Mesa15 minutes
- Queen Creek20 minutes
- Tempe20 minutes
- Scottsdale, PhoenixScheduled onsite
- San Tan Valley, Apache Junction25 to 30 minutes
Straight answers
Questions about coverage
How far will you actually drive?
Gilbert, Chandler, Mesa, Queen Creek, Tempe, Scottsdale, Phoenix, San Tan Valley and Apache Junction. If you are outside that, we will tell you rather than take the contract and disappoint you later.
Is most work remote anyway?
Yes, and that is a feature rather than a compromise. Remote fixes the majority of issues faster than any truck could. The reason the radius matters is the minority: a dead server, a failed switch, a cutover weekend.
Do you charge for onsite visits?
For managed clients, onsite visits inside our service area are included. On demand work is billed at $250 per hour with a two hour minimum, plus a $125 travel charge for any onsite visit. Block hour clients pay the travel charge but not the minimum.
Can you support a second office in another state?
Remotely, yes, and we do it for existing clients with a satellite location. What we will not do is pretend that is the same as local coverage. If your main office is elsewhere, you are better served by someone near it.
How quickly can you get here in an emergency?
From Gilbert, most of the East Valley is fifteen to thirty minutes. Response target for managed clients is 15 minutes to make contact, and we start work remotely while somebody drives if it needs both.
Get an honest read on your environment
A written report, red amber green, with a fix first list ranked by risk and cost. Free, no obligation, and yours to keep whether you hire us or not.
