Managed IT ยท Gilbert, Arizona
IT should be the part of your business you stop thinking about
Managed IT, cyber security and compliance for East Valley businesses. A named team of our own engineers, a 15 minute response, and documentation that proves every control is actually in place.
Most businesses call us when
Nobody shops for an IT provider. Something happens first.
- Their cyber insurance renewal asks for controls they cannot evidence
- Their current provider stopped answering, got acquired, or retired
- A server, a backup, or an entire morning failed without warning
- A client or an auditor sent a security questionnaire they cannot answer
- The person who "handles the computers" left, and nobody replaced them
- They are growing, and what worked at eight people does not work at thirty
If one of those just happened, start with the free assessment. If none have, it is still the cheapest way to find out where you stand.
managed clients
in Gilbert since
outsourced
and patching
The problem we exist to fix
Most IT does not fail loudly. It fails quietly, for months.
The backup that has been running every night for two years and has never once been restored. The security agent that stopped reporting in March. The laptop nobody enrolled. The admin account belonging to somebody who left in 2023.
None of it announces itself. It surfaces on the worst possible day, or in the questions an insurer asks after a claim, or in the evidence an auditor wants and nobody can produce.
We work the other way around. Everything gets documented, everything gets tested on a schedule, and you get the proof in writing rather than the assurance in conversation.
What a report looks like
- MFA enforced, all usersVerified
- EDR on endpoints and serversVerified
- Backups: offsite copy presentNever restore tested
- Legacy authentication enabledAction required
- Local admin rights, 6 usersReview
- Patch cadence, 30 daysVerified
- No written incident response planAction required
A sample from a network and security assessment. Every finding maps to a control an insurer, an auditor or a client will eventually ask you about.
Technologies we support every day
We are not generalists guessing at these. Each one is in production across our client base, and each has a named engineer who owns it.
What we do
Nine services, one accountable team
Everything below is delivered by our own staff in the United States. Combine them under one agreement or start with one.
Managed IT
A complete outsourced IT department at a flat monthly cost. Monitoring, patching, help desk, vendor management and strategy.
Learn more →Cyber Security
Layered defense: MFA and identity hardening, EDR, email filtering, phishing training, and evidence you can show a carrier.
Learn more →Network Administration
Firewalls, VLANs, switching, wireless design, VPN and site to site links, documented so your network stops being a mystery.
Learn more →Backup & Recovery
Image level backup with offsite copies, restores tested on a schedule, and a written recovery plan you can actually run.
Learn more →Cloud & Microsoft 365
Tenant setup and hardening, migration, licensing that matches how you actually work, and identity you control.
Learn more →Help Desk
15 minute response from engineers who know your environment. No queue, no script, no explaining your setup twice.
Learn more →Server Support
Physical and virtual server builds, monitoring, patching, capacity planning and lifecycle replacement before it fails.
Learn more →IT Consulting & vCIO
Budget, roadmap and risk. Quarterly reviews that tie technology decisions to what the business is trying to do.
Learn more →IT Projects
Office moves, new builds, migrations and rollouts. Fixed scope, fixed price, quoted before anything starts.
Learn more →Who we build for
Industries where downtime and compliance both cost money
We work across the East Valley with businesses of roughly five to two hundred people. These are the sectors where we have built the same environment enough times to start from informed questions rather than a blank page.
Medical Practices
EHR uptime, PHI inside the Security Rule, and evidence for the audit.
View →Dental Practices
Imaging, practice management and HIPAA, without losing chair time.
View →Law Firms
Client confidentiality, wire fraud prevention and defensible answers.
View →Manufacturing & Industrial
Plant floor uptime, OT and IT separation, and shop systems that stay up.
View →Construction
Job site connectivity, mobile crews and project data that stays intact.
View →Accounting & Finance
Deadline season resilience, wire verification and client data controls.
View →Veterinary
Practice software, imaging and the same uptime pressure as human medicine.
View →Professional Services
Small teams, sensitive client data and security questionnaires to answer.
View →The pod model
A named team, not a ticket queue
Orcas travel in small permanent family groups. They do not hunt alone and they do not swap members between jobs. Neither do we.
Every client gets a pod: a named lead engineer and a named backup, assigned to your business. They learn your network and stay with it. Documentation lives with the pod rather than in one person's head, so nobody rediscovers your printer VLAN twice.
Escalation runs from tier one to tier two to the network or security lead, inside the same building in Gilbert. Nothing hands off to a third party, because there is no third party.
What stops happening
- Surprise invoicesFlat monthly
- Explaining your setup againNamed pod
- Unpatched machinesScheduled + reported
- Untested backupsRestore tested
- Password only loginsMFA enforced
- Being the IT person yourselfHandled
How it works
From first call to fully covered
A real conversation
Not a discovery questionnaire. What is broken, how many people you have, what you spend now. Fifteen minutes, no pitch deck.
The assessment
We review your network, endpoints, servers, Microsoft 365 tenant, backups and security posture, then hand you the findings in writing. Free, and yours to keep.
Plan and price
A flat monthly number, a fix first list ranked by risk and cost, and a clear line between what is included and what is a project.
Onboard
Your pod deploys monitoring, patching and security tooling, documents everything, and meets your staff so they know who to call.
Four promises
Checkable before you spend a dollar
- Never outsourced. Every hour worked by our own team in the United States.
- You own everything. Files, credentials, licensing and documentation in your name from day one.
- Honest first. If your budget is better spent elsewhere, we will say so.
- Fixed price on projects. One number and one scope agreed before work starts, exclusions written down too.
Straight answers
The questions owners ask first
What does managed IT cost?
Our standard rate is $250 per hour, with a two hour minimum per call and a $125 travel charge for onsite visits. Most businesses do not buy hours, they buy coverage: a flat monthly agreement has no minimum, no travel charge, and lands well below the hourly rate per ticket. Prepaid block hours sit in between. Full detail is on the pricing page.
How fast do you respond?
15 minutes during business hours for clients on a managed agreement, with after hours emergency response included. You reach your pod directly, which is a named lead engineer and a named backup who already know your network, so there is no queue and nothing to explain from scratch.
Do you outsource or offshore any work?
No. Every engineer is our own employee in the United States. Not one ticket has gone to a third party contractor or an overseas provider. Ask for the name of the person who would handle your account and expect to meet them before you sign anything.
We already have an IT provider. Is the assessment still worth doing?
Most of the businesses that book it do have one. If your current provider has everything in place, the report says so in writing, which is useful evidence when a carrier or a client asks. If there are gaps, you get a specific list to take to them. We will tell you plainly when the honest answer is that you do not need us.
What happens to our data and passwords if we leave?
You own all of it from day one. Documentation, credentials, licensing and configuration are registered in your name, not held in ours. If you ever leave, you take everything and nothing stops working. A number of the businesses that call us are calling precisely because they cannot get their own information back from somebody else.
What size business do you work with?
Roughly five to two hundred people, across the East Valley. Big enough that downtime and compliance genuinely cost money, small enough that we can talk to the person who actually decides.
Get an honest read on your environment
A written report, red amber green, with a fix first list ranked by risk and cost. Free, no obligation, and yours to keep whether you hire us or not.
