SonicWall firewall support ยท Gilbert, AZ
The firewall is only as good as the rules on it
A SonicWall out of the box is a decent firewall. A SonicWall three years later, with rules added by four different people and a subscription that lapsed, is a box with lights on.
What we walk into
The SonicWall problems we see most
- Security subscriptions expired, so the firewall is inspecting nothing
- Firmware years out of date, with published vulnerabilities against it
- Rules added for a vendor who no longer exists, still allowing traffic in
- VPN configured by somebody who left, breaking whenever an ISP changes
- Management interface reachable from the internet
- Nothing logged anywhere, so an incident leaves no trail to follow
If you recognised more than two of those, the free assessment will tell you which ones are actually urgent and what each costs to fix.
Why us for this
- Engineers who run it dailyNot learning on you
- Named pod owns your setupLead + backup
- 15 minutes responseManaged clients
- Vendor escalation handledWe make the call
- Documented, owned by youFrom day one
- Never outsourcedOur own US staff
Support is billed at $250 per hour, two hour minimum plus $125 travel for onsite, or included in a flat monthly agreement with neither. Full detail on the pricing page.
What we handle
- Configuration and rule review. Firewall rules accumulate; they rarely get removed. We audit what is actually permitted and close what should not be.
- Security services that are switched on and current. Gateway antivirus, intrusion prevention, content filtering and application control are worth nothing with a lapsed subscription, and we track renewal dates so that does not happen quietly.
- Firmware management. Scheduled, tested, with a rollback plan. Firewall vulnerabilities get exploited fast because the device is by definition reachable.
- VPN that stays up. Site to site links between offices and remote access for staff, documented so an ISP change is a ten minute fix.
- Segmentation. Guest wireless, clinical or plant floor devices and staff workstations on separate networks, so one infected laptop cannot reach everything.
- Logging and alerting, retained somewhere useful, because after an incident the questions are all about what happened and when.
Straight answers
SonicWall questions we get
Our SonicWall subscription lapsed. Does it still work?
It still routes traffic, which is why nobody notices. It stops doing the inspection you bought it for: gateway antivirus, intrusion prevention and content filtering all go dark. Functionally you have a router with a security label on it.
How often should firmware be updated?
On a schedule, and immediately when a serious vulnerability is published. Firewalls are internet facing by definition, so the window between disclosure and exploitation is short. We handle it in a maintenance window with a rollback plan.
Do we need a SonicWall specifically?
No. It is a good line and we support it heavily, but the brand matters far less than whether the rules are right, the subscriptions are current and somebody is watching the logs. We will tell you if what you have is fine.
Is our firewall making the internet slow?
Sometimes, and it is usually one of two things: a device undersized for the throughput you now need with inspection enabled, or a rule set doing far more work than it should. Both are measurable rather than matters of opinion.
Also supported in depth
These platforms tend to arrive together. Whoever handles one should understand the rest.
Not sure whether SonicWall is your actual problem
That is what the free assessment is for. We look at the whole environment, not just the thing you called about, and tell you plainly where the real bottleneck is.
