Manufacturing and Industrial ยท Gilbert, AZ
A line that stops is measured in units, not tickets
Plant floor systems have a different problem to office IT: the machine that runs your production is often older than your newest laptop and cannot simply be patched on a Tuesday.
What we hear most
The problems that bring manufacturing and industrial to us
- Control systems on Windows versions that stopped receiving updates years ago
- A flat network where an infected office laptop can reach the plant floor
- ERP and MRP systems nobody has capacity planned since implementation
- Wireless that fails in exactly the parts of the warehouse where scanners are used
- A single machine controller with no image and no documented rebuild path
What we put in place, and evidence
- OT and IT network segmentationVLAN separated
- Legacy control systemsIsolated and compensated
- ERP server monitoring and backupRestore tested
- Warehouse wireless surveyCoverage verified
- Endpoint detection, office endpointsDeployed
- Machine controller imagesCaptured and stored
- Vendor remote access controlsTime limited, logged
- Incident response planWritten
Every control produces a document, a report or a log. When a carrier, an auditor or a client asks whether you have it, the answer is a file rather than a conversation.
What we support
- Network segmentation between office IT and the plant floor, so a phishing click cannot reach production
- ERP and MRP environments, the database underneath, and the integrations to shipping and accounting
- Warehouse and shop floor wireless designed from a survey, sized for scanners, tablets and forklift terminals
- Legacy control systems that cannot be patched, isolated with compensating controls rather than ignored
- Machine controller imaging, so a failed industrial PC is a two hour rebuild rather than a two week vendor wait
- Vendor remote access that is time limited, logged and switched off when not in use
Changing providers
Switching without losing a day
Cutover happens outside your working hours. Nothing that touches a server happens while you are trying to operate.
We document before we change anything. Your network gets mapped, credentials inventoried and licensing verified while your current provider is still in place.
You own everything from day one. Documentation, passwords, licences and configuration registered in your name. If you ever leave us, you take all of it and nothing stops working.
We own the vendor calls. Your software vendors, your ISP, your phone provider. That is our job, not your office manager's.
Based in Gilbert
Close enough to drive, not just dial
We support businesses across Gilbert and the wider East Valley, including the SanTan Village corridor, the Heritage District, Gilbert Spectrum and Cooley Station, and out toward Val Vista, Higley and Power Ranch.
Remote fixes most things faster than a truck ever could. When it genuinely needs hands, ours are close.
- Family owned in Gilbert since 2015
- 15 minute response target for managed clients
- Zero tickets ever outsourced or offshored
- $250 per hour with a two hour minimum, or a flat monthly agreement with no minimum
Straight answers
Questions manufacturing and industrial ask first
Our machine software only runs on an old Windows version. What do we do?
You are not alone and replacing it is often not an option. The answer is isolation: put it on its own segment, restrict what it can reach and what can reach it, capture a full image so a rebuild is fast, and put compensating monitoring around it. Ignoring it is the only genuinely wrong choice.
Do you work with our machine vendors?
Yes. Vendor coordination is part of the job, including giving their technicians controlled, time limited remote access rather than a permanently open connection nobody is watching.
Can you support us across a shop floor and an office?
That is the normal shape of these engagements. They are genuinely different environments with different risk profiles and we treat them that way.
What about ransomware?
Manufacturers are targeted heavily because downtime pressure makes payment more likely. The defense is the same layered stack plus segmentation that limits blast radius, and immutable backups that ransomware cannot reach.
Do you handle warehouse Wi-Fi?
Yes, designed from a site survey rather than a guess. Racking, metal and inventory levels change coverage dramatically, and a warehouse designed like an office will have dead zones exactly where scanners are used.
Get an honest read on your environment
A written report, red amber green, with a fix first list ranked by risk and cost. Free, no obligation, and yours to keep whether you hire us or not.
